Returns (Warranty and Discretionary)

To request a product return, please complete this form.

Upon receipt of completed form, ZF Group will issue a Return Goods Authorization Report containing a RGA confirmation number within 1 to 2 business days.

After Receiving the Return Goods Authorization Report with RGA confirmation number please ship a copy of the report and product to the ZF Group address listed on the report. Customer is responsible for freight and all associated fees until a warranty determination is made.

NOTE: Product out of ZF Off-Highway Solutions Minnesota Inc. warranty period may be assessed an analysis fee of up to $250.00.

If you have any questions or concerns as to where to send your product, please call:
RGA Coordinator
1-507-386-4019
Monday through Friday 7:30 AM to 3:30PM Central Time or you can email the RGA Coordinator at sh-return-goods-authorization.nmn@zf.com

ZF Off-Highway Solutions Minnesota Inc. Discretionary Returns Policy
ZF Off-Highway Solutions Minnesota Inc. Limited Warranty
ZF Off-Highway Solutions Minnesota Inc. Terms and Conditions of Sale

Distributor/OEM Name *

Distributor/OEM Address *

Contact Person *

Phone Number *

NOTE

For confirmation purposes please supply email and/or fax number. If you DO NOT have email or fax number please enter NA.

Email Address *

Distributor/OEM Fax Number *

ZF MICO Part Number *

Distributor/OEM Part Number

Reference Number

Exported Under License (e.g. ITAR or EAR) *

Yes

Is this item US Government Property? *

Yes

Did you declare a customs value?

Yes

Value declared

Quantity *

Debit Number

Debit Amount

Date Code *

Date Code Example: 16M033. 16 is the year of the manufacture (2016). M is the manufactured location code (Mankato). 033 is the day of the year it was manufactured (February 2nd).

Invoice, Purchase Order or Packing List Number

Reason for return *

Please give detailed description of what happen. *

Why is it a problem? *

When was it detected? *

Who detected it? *

Where was it detected? (At the factory or in the field) *

How many parts are affected? (Quantity) *

How was it detected? (Visual, performance test, etc.) *

List names(s) of MICO personnel you have been in contact with regarding the issue *

Please give detailed description of what happen. *

Why is it a problem? *

When was it detected? *

Who detected it? *

Where was it detected? (At the factory or in the field) *

How many parts are affected? (Quantity) *

How was it detected? (Visual, performance test, etc.) *

List names(s) of MICO personnel you have been in contact with regarding the issue *

Please give detailed description of what happen. *

Why is it a problem? *

When was it detected? *

Who detected it? *

Where was it detected? (At the factory or in the field) *

How many parts are affected? (Quantity) *

How was it detected? (Visual, performance test, etc.) *

List names(s) of ZF MICO personnel you have been in contact with regarding the issue *

Leave this field blank

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Returns (Warranty and Discretionary)